Terms & Conditions

Paranormal Investigations

That’s the Spirit is not responsible if you book the wrong Event.
It is your responsibility at the time of booking to ensure you can attend the Event. All payments are non-refundable and non-transferable. A refund or transfer of your place(s) will not be offered if you are unable to attend because our locations are paid in advance and we are liable for these costs even if you cannot make the Event.
If you are unable to attend an Event, you are able to gift your tickets on but please ensure we are made aware of any changes to the booking. Customers are not permitted to offer their purchased places up for re-sale. That’s the Spirit reserve the right to refuse entry to anyone who has not purchased tickets from That’s the Spirit directly.
In the unlikely event that an Event has been CANCELLED, we will offer you the option to transfer your ticket to the new date for the same venue, transfer your ticket to a different venue or issue a full refund. Any transfer of Event will only include the cost of transfer of venue not additional packages (food etc.) unless paid for in the original booking.
If an Event is CANCELLED either by us or the venue and we are not able to book another date, we will offer a refund or transfer to a different venue. You will be required to pay the difference in cost if the new venue is of a higher ticket value, or alternatively you will be partially refunded if the new venue is of lesser value. We can cancel an Event at any time for any reason at our own discretion. We will endeavour to ensure that every client is made aware of a cancelled Event as soon as possible. We will not refund any expenses incurred due to the cancellation of an Event, this includes travel and hotel expenses.
Refunds will be processed within 48 hours via the original payment method. We will not be held responsible for any delays BY THIRD PARTIES. Once we have processed a refund request it can take up to 28 days for the refund to be fully processed and returned to your bank account. This is beyond our control. Please be aware that any requests to refund via a different method will be declined.
Please do not arrive any earlier than 20 minutes before the start time stated on your ticket. That’s the Spirit will not be available to greet guests until 20 minutes before the start time. In some cases, we may not be able to allow guests access to the venue if you choose to arrive early. Guests should arrive no later than 5 minutes before the event is due to start. Guests who arrive late may be denied entry to the event once it has started.
Tickets are not available for purchase at the Event.
We have a ZERO TOLERANCE policy for Drugs and Alcohol at Events. No drugs or alcohol are permitted to be consumed prior to or during an investigation. Anyone found to be under the influence of drugs or alcohol will be in breach of the terms and conditions and will be removed from the Event.
Some venues may allow smoking but this will be in designated areas only. In some cases, venues do not permit smoking at all on site. This is beyond our control, anyone found to be ignoring the no smoking request may be asked to leave by That’s the Spirit and/or the venue host as per their own policies.
We expect all of our guests to be polite and courteous to team members, other guests and the spirits we are communicating with. Anyone found to be behaving inappropriately MAY BE ASKED TO LEAVE. When appropriate we will give a warning and anyone continuing to behave inappropriately after a warning will be removed from the Event.
If you damage the venue or any equipment used at the Event (not an exhaustive list) you will be responsible for the cost of repairing or replacing anything damaged as a result of your actions. You indemnify That's the Spirit for all costs they incur as a result of these actions, including legal costs.
In the event of an accident or illness during an Event, the situation will be assessed and appropriate medical attention sought. We reserve the right to refuse anyone who is unwell from continuing with the Event.
As the purpose of the Event is to search for genuine paranormal activity, we ask that all attending guests do not try to manipulate or create any activity. Anyone suspected of manipulating or creating any potential activity may be asked to leave.
That’s the Spirit accepts no responsibility for any clothing, equipment, damage to vehicles, parking fines, clamping of vehicles and all property and effects belonging to you. We would urge you to protect your property and keep all said articles safe whilst attending the Event.
Please be aware that the venues we investigate can be in a state of disrepair at the time of the Event which means we may have to change the areas advertised at the last moment or we may not be able to enter certain areas advertised at all due to health and safety at the time of your Event. Your safety is paramount and we reserve the right to make these changes without recourse at any time. At That’s the Spirit we value all our clients and aim to make as many of our Events as accessible as possible but unfortunately due to the conditions of some of the buildings this is not always feasible and we have to ensure that safety is paramount.
It is important that each client is aware that they attend the Events at their own risk. That’s the Spirit accept no liability for any accident/incident/injury to a client. All guests attend at their own risk.
That’s the Spirit only use responsible and reputable mediums and paranormal investigators. However, they can only offer you their own perspective and this should be considered when deciphering information. You are responsible for making your own decisions about what you are experiencing and act according to your own beliefs not the beliefs of others. That’s the Spirit recognise that statements are the sole opinion of the medium, host, or investigator and not a reflection of That’s the Spirit policies and opinions. There are no guarantees in relation to what is truth and what may be an offered opinion.
The use of cameras, filming and recording equipment is permitted on our events subject to limitations. Any footage caught is deemed to be for personal use only and not for public view and ownership of this footage either audio or visual belongs solely with That’s the Spirit. Before commencing video or audio capture you must advise anybody being recorded so that they are aware and have the choice not to be included. It is also imperative that you seek consent from the That’s the Spirit Office by email before releasing any audio or visual footage into the public domain and this includes Facebook and personal websites. This is to ensure that our guests, events and our locations are not compromised in any way.
That’s the Spirit may record or film any Event. By booking to attend an Event you authorise That’s the Spirit to record or film you and share the recordings or footage in the public domain including for promotional use.
People taking part in an Event should wear sensible clothing and footwear. Warm clothing is also advised as temperatures tend to drop during the twilight hours and this is particularly recommended for any outside Events.
if food is consumed at event That's the Spirit are not responsible for any allergies etc.
If any provision or part of these terms and conditions is held to be invalid, That's the Spirit can make amendments by the addition or deletion of wording as appropriate to remove the invalid part or provision but otherwise retain the provision and the other provisions of this Agreement to the maximum extent permissible under applicable law.

Mediumship Readings

By engaging in a mediumship reading through this website, you acknowledge and accept that there is no guarantee a specific spirit will come through, or that spirit communication will occur during the session. Mediumship is a spiritual and intuitive practice that is inherently unpredictable and cannot be controlled. Refunds will not be given if the medium is unable to make contact with a spirit on your behalf.
While every effort will be made to facilitate a meaningful connection, outcomes may vary. All readings are intended to offer insight, comfort, and healing, but should not be considered a substitute for professional, legal, medical, or psychological advice. Refunds will not be given if the medium is unable to make contact with a spirit on your behalf.
You must be 18 years of age or older to book or participate in a session. By proceeding, you confirm that you meet this age requirement.
All sessions are conducted in confidence, and your personal information and session content will not be shared without your written consent, except as required by law.
All sessions must be booked in advance through the provided booking system. Payment is required at the time of booking to secure your appointment.
Cancellations must be made at least 1 week prior to your scheduled session to qualify for a refund or rescheduling. No-shows or cancellations made within 1 week of the appointment are not eligible for a refund.
If the medium must cancel or reschedule a session, you will be offered a full refund or the opportunity to reschedule.
The medium shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of the services provided. All services are offered in good faith, but no guarantees are made regarding the accuracy, relevance, or outcome of the information provided.

Fayres, Markets & Conventions | Stall Holders, Readers & Healers

BOOKINGS & PAYMENT

All spaces must be booked through the official booking process provided by the Organiser.
Your booking is only confirmed once the required payment has been received.
Spaces are allocated at the discretion of the Organiser. Requests for specific spaces will be considered where possible but cannot be guaranteed.
Bookings are non-transferable. You may not sell, sub-let, lend or share your allocated space with another person or business without prior written permission from the Organiser.
Full payment must be received at the time of booking. Failure to pay may result in your space being offered to another Exhibitor.
The Organiser reserves the right to refuse or cancel a booking where the products, services or activities proposed are considered unsuitable for the Event

CANCELLATIONS & REFUNDS

Cancellation requests must be made in writing.
Unless otherwise agreed by the Organiser, refunds will be issued as follows:

- More than 30 days before the Event: Full refund.

- 15–30 days before the Event: 50% refund.

- 14 days or less before the Event: No refund.
If the Organiser cancels the Event, you will be offered either a full refund or, where appropriate, the option to transfer your booking to a rescheduled or future Event.
The Organiser cannot accept responsibility for any additional costs incurred by you as a result of cancellation or postponement, including travel, accommodation, stock, equipment or other expenses.
Failure to attend the Event without prior notice will result in the booking fee being forfeited.

SET-UP & PACK-DOWN

Set-up and pack-down times will be provided to Exhibitors before the Event.
Exhibitors must arrive within the allocated set-up period and have their space ready for visitors by the official opening time.
Exhibitors must remain open and trading until the official closing time unless prior permission has been given by the Organiser.
Exhibitors must not dismantle or remove their display before the official closing time.
All stock, equipment, rubbish and personal belongings must be removed at the end of the Event unless alternative arrangements have been agreed.
Exhibitors must leave their allocated space clean, tidy and free from damage.

STALL HOLDERS

Exhibitors may only sell or promote products and services that were included in their booking application or approved by the Organiser.
All products must be lawful, safe and accurately described.
Counterfeit, stolen, illegal, unsafe or otherwise prohibited goods may not be sold or displayed.
Exhibitors are responsible for ensuring that their products comply with all relevant UK laws and regulations.
Exhibitors are responsible for obtaining any licences, registrations, certificates or permissions required for their particular business or products.
Food and drink sellers must comply with all relevant food safety, hygiene, trading and local authority requirements.
The Organiser reserves the right to ask an Exhibitor to remove any product or promotional material that is considered unsuitable, unsafe, misleading or inappropriate.

READERS & HEALERS

Readings, spiritual services, healing sessions or holistic therapies are provided by the individual practitioner and are not provided, guaranteed or endorsed by the Organiser.
Readings and spiritual services are provided for entertainment, spiritual or personal-reflection purposes and should not be presented as a substitute for professional medical, legal, financial or psychological advice.
Practitioners must not claim to diagnose, cure, prevent or treat medical or mental-health conditions unless appropriately qualified, authorised and legally permitted to do so.
Practitioners must never advise a client to stop, alter or avoid prescribed medical treatment or professional healthcare.
Where appropriate, practitioners should make the nature and limitations of their service clear to clients before providing a reading or treatment.
Practitioners providing hands-on treatments are responsible for ensuring that they have appropriate qualifications, training, professional insurance and any registrations required for their services.
Practitioners are responsible for their own appointments, queues, payments, client records and client relationships unless otherwise agreed with the Organiser.
All client information must be kept confidential and handled in accordance with applicable UK data-protection law.
Readings and treatments must be carried out in a professional, respectful and appropriate manner.
The Organiser reserves the right to stop a reading, healing session or treatment where a complaint is received or where the Organiser reasonably believes that the activity is unsafe, inappropriate or in breach of these Terms & Conditions.

INSURANCE & LIABILITY

Each Exhibitor is responsible for obtaining suitable insurance for their business, products, equipment and activities.
Where appropriate, Exhibitors should have Public Liability Insurance and, depending on their activities, Professional Indemnity, Treatment Liability or Product Liability Insurance.
The Organiser may request proof of appropriate insurance, qualifications or registrations.
Exhibitors are responsible for their own stock, equipment, money and personal belongings. The Organiser accepts no responsibility for loss, theft or damage except where liability cannot legally be excluded.
Exhibitors are responsible for any damage they cause to the venue, fixtures, furniture, equipment or another Exhibitor's property.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

HEALTH & SAFETY

All Exhibitors must comply with the health and safety requirements of the venue and any reasonable instructions given by the Organiser or venue staff.
Fire exits, emergency routes, walkways and access points must remain clear at all times.
All electrical equipment brought to the Event must be safe and suitable for use.
Candles, incense, naked flames, heaters or other potentially hazardous items may only be used with prior permission from the Organiser and subject to venue requirements.
Any accident, injury, hazard or safety concern must be reported to the Organiser immediately.

CONDUCT

All Exhibitors are expected to behave in a friendly, professional, respectful and inclusive manner.
Bullying, harassment, discrimination, threatening behaviour, aggressive sales techniques or abusive behaviour towards visitors, staff or other Exhibitors will not be tolerated.
Exhibitors must not make knowingly false, misleading, defamatory or unlawful claims.
The Organiser reserves the right to ask anyone behaving inappropriately or causing serious disruption to leave the Event.

PHOTOGRAPHY & PROMOTION

The Organiser may photograph or film the Event for promotional, marketing and archival purposes.
By attending the Event, Exhibitors acknowledge that they may appear incidentally in photographs or recordings of the Event.
1The Organiser may use an Exhibitor's business name, logo, website and approved description to promote their participation in the Event.
1Exhibitors may promote their own participation in the Event, provided that their advertising is accurate and does not imply endorsement by the Organiser without permission.

VENUE REQUIREMENTS

Exhibitors must comply with all reasonable rules and instructions issued by the venue and Organiser.
Exhibitors must not attach items to walls, fixtures or other venue property or make alterations to the venue without permission.
Exhibitors must remain within their allocated space and must not obstruct neighbouring stalls, walkways or communal areas.

ORGANISER'S RIGHTS

The Organiser reserves the right to make reasonable changes to the layout, timetable, programme or arrangements of the Event.
The Organiser may require an Exhibitor to remove products, displays or promotional material that breach these Terms & Conditions or are considered unsafe, inappropriate or offensive.
The Organiser may terminate an Exhibitor's participation immediately in cases of serious misconduct, unlawful activity, significant health and safety concerns or serious breach of these Terms & Conditions.
Where participation is terminated due to an Exhibitor's breach or misconduct, the booking fee will not be refunded.

By booking a session/event or using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.